Refund policy

Refunds within 7 days

A project pass payment is refundable on request within 7 days of the charge. Use the "Email us" button in the app or reply to your Stripe receipt.

After 7 days the charge is not refundable.

What a refund does

When a project pass is refunded, the photo it unlocked is locked again. Your photo, settings and project name are never deleted — you can buy another pass at any time.

Refunds are sent back to the original card through Stripe, usually within 5 to 10 business days depending on the bank.

Lost your pass

The app remembers your pass in the browser you bought it in. Clearing that browser data, or opening the same photo in another browser or on another device, leaves the photo locked even though the payment went through.

The Stripe receipt is the proof of purchase: use the Contact button with that receipt and the pass will be put right — or refunded, if you prefer.

Expiry

The project pass never renews: it is a single payment. When it expires, the large exports for that photo are locked again and a new pass can be bought. Nothing you made is lost.

Unlimited plan

• Unlimited renews automatically at $10 per month or $30 per year until it is cancelled, and Stripe emails a receipt for every charge.
• Cancel any time with "Manage billing" in the Account panel. The plan stays active until the end of the period already paid for, and is not charged again after that.
• A period already paid for is not refunded when the plan is cancelled, except where a charge was made in error or the law requires it. Ask within 7 days of the charge using the Contact button or your Stripe receipt and it will be looked at.
• When the plan ends, photos larger than the free size are locked for the larger exports again. Nothing you made is deleted, and a pass can unlock one photo at any time.
• If a renewal payment fails, the plan pauses until it is paid; the larger exports are locked while it is paused. A failed payment that is never completed cancels the plan.

Failed payments

A project pass that did not complete is never charged. Nothing is unlocked until Stripe confirms the payment.

Donations

Donations are optional and do not unlock anything. A donation is not refundable unless it was made by mistake — if that happens, use the Contact button and it will be put right.

How long refunds take

Refunds are sent back to the original card through Stripe, usually within 5 to 10 business days depending on the bank.